Cashless

The RFID connected bracelet, more commonly called GAROPASS, is again available on the festival!

From the beginning of June, all the festival-goers will be able to be connected to the GAROROCK website and create a Garocash account and credit it.

Simplified access control
Each gate can validate more than 2 000 bracelets per hour, this reduce significantly the waiting time. The system handles access to all zones. This will allow you to access to every part of the festival that are dedicate to you without any difficulty.

Electronic purse / Cashless
You will be able to budget your weekend before the festival thanks to the Garocash account which you can create via our website. Credits on your account will be redirected on a secured online bank. If you still have money after the festival, it will be reimbursed according to the festival policies. You will be able to buy any kinds of goods directly with your bracelet, without any cash exchange. Terminals will be available on the festival so that you could re-credit your bracelet with cash or with a credit card.

Totally connected
You will be able to manage your account via your smartphone at any time using the Garorock app and so re-credit your account.

Universal within the festival
Again, this year, all the food and merchandising stands are cashless

HOW DOES IT WORK?

  • Before the festival

    From the beginning of June, create your Garocash account via the official Garorock website accessible from this webpage.

    Complete the fields with your name, surname, email address (valid) and a password.

    - If you received your GAROPASS, custom it by indicating the 2 numbers written at the back of the chip of your bracelet (lift up the fabric, UID: long number / Security code : short number).

    When your bracelet is synchronised with your account, enter your credit card information and choose the amount to credit on your account. You will be able to activate the auto-recharge option in order to be relaxed during the whole festival.

    Validate… and that is it!

    - If you did not received your GAROPASS and you have your ticket or e-ticket, you can create your account and custom it by indicating the number written under the barcode.

    When your bracelet is synchronised with your account, enter your credit card information and choose the amount to credit on your account. You will be able to activate the auto-recharge option in order to be relaxed during the whole festival.

    When you arrived on the festival, the GAROPASS that you will received in exchange of your ticket or e-ticket will be automatically synchronised with your Garocash account. You will be able to use directly your credit available on your GAROPASS! Easy, right?

    Know that you can synchronised until four GAROPASS to the same account if you want to have a shared account. Once synchronised, the GAROPASS will not be able to be detached from this common account.

    Important: you cannot associate a supplementary bracelet if it has already money on it.

  • During the festival

    If you have already created and credited your Garocash account before the festival, you will be able to pay your purchases thanks to your GAROPASS easily by scanning it twice at the bar or at a food or merchandising stand.

    In any case, to recharge your GAROPASS, you can recharge your bracelet as many times as necessary in one of the recharging point “Recharge Cashless” by credit card or cash on the festival.

    Tip: To save time and enjoy even more the festival, create your Cashless account and recharge it by log in on the website or from the festival mobile app.

    AT THE END OF THE FESTIVAL, KEEP YOUR BRACELET TO BE REIMBURSED.

  • After the festival

    - If you still have money on your bracelet, and you have only recharged your GAROPASS with your Garocash account (via the app or the website), you do not have to make an application for a reimbursement, everything will be automatic. 2€ reimbursement fees will be deducted per account. The reimbursement will be made within 8 working days after the end of the festival.

    The amount of the automatic reimbursement on your credit card associated to your Garocash account cannot be higher than the highest recharge you made on your account with your credit card. If the amount to be reimbursed is higher, you have to make a manual application for a reimbursement on your Garocash account by indicating your valid IBAN and BIC code.

    (For example: I have credited in two times 50€+ 40€ on my Garocash account with my credit card. I have only used 30 €, it remains 90€ - 30€ - 2 € (bank fee) = 58€ to be reimbursed. I am automatically reimbursed with 50€ on my credit card. To be credited with th8€ remaining, I have to make an application for reimbursement on my Garocash account by indicating my valid IBAN and BIC code.))

    - If you have recharged via the website of the festival without having associated your credit card to your Garocash account before your first purchase, you have to make an application for a reimbursement from your Cashless Garocash account in the Reimbursement tab by indicating your valid IBAN and BIC code.

    - If you had not created your Garocash account before and you want to be reimbursed, you have to create an account by indicating your name, surname, email address, a password then synchronised your bracelet with your account and enter your bank account information to be reimbursed (IBAN + BIC code). In this case, a Garocash account have to be created per bracelet. You have until August 15 to fill the reimbursement form. The reimbursement will be be within 15 working days after the application.

    IMPORTANT: For every reimbursement, 2€ reimbursement fees will be deducted per account. You must have 3€ minimum on your Garocash Account to be reimbursed.

    Just one advice: create your account from June 5 and recharge your Garopass before your arrival on the festival via the website and/or the mobile app.

The system used for cashless purchases (Intellipay by Intellitix) fulfils the requirements of Tax Code administrative doctrine BOI-TVA-DECLA-30-10-30-20180704. All sales receipts are sent digitally via email to registered purchasers. No paper receipts provided.
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